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SMS Terms

These SMS Terms and Conditions (“SMS Terms”) govern the use of SMS and text messaging services operated by Kaya Responsible Travel. They supplement and should be read alongside the Kaya Responsible Travel Privacy Policy and the Kaya Responsible Travel Terms and Conditions, which are incorporated herein by reference. Defined terms not separately defined in these SMS Terms have the meanings given to them in the Privacy Policy.

By providing your mobile number and selecting the SMS consent option, you confirm that you have read and agree to these SMS Terms.

1.  BUSINESS ENTITY

(a)  “We,” “us,” and “our” means Kaya Responsible Travel, doing business from our US address: 3015 E Franklin Avenue Minneapolis MN 55406 USA and UK address: Unit 10 Kingfisher Park, Headlands Business Park Ringwood Hampshire BH24 3NX UK..

(b)  “Brand” means the individual trading name under which a particular Program or series of Programs is marketed by Kaya Responsible Travel’s parent company, Impact Travel Group US , LLC, with address in Unit 10 Kingfisher Park, Headlands Business Park Ringwood Hampshire BH24 3NX UK. It refers to the individual trading name through whose website or channels your SMS consent was collected. SMS consent is captured at Brand level and applies only to that Brand. Consent given to one Brand does not authorize SMS communications from any other Brand operating under the parent company, Impact Travel Group US, LLC.

(c)  Kaya Responsible Travel operates SMS messaging services to communicate with individuals who have opted in to receive text messages in connection with impact travel programs, program inquiries, pre-departure information, operational updates during programs, and marketing communications where separately consented.

 

2. SMS CONSENT AND OPT-IN

(a)  Kaya Responsible Travel will not send SMS messages to any individual unless that individual has given explicit prior consent. Consent is obtained when an individual:

  1. provides their mobile telephone number and selects the SMS consent option on a Brand’s website, inquiry form, or Application Form; or
  2. verbally confirms consent at an event, presentation, or other in-person interaction where the Brand is identified as the communicating party and a written record of that consent is maintained.

(b)  Consent to receive SMS messages is not required as a condition of making a Booking or of receiving a response to an inquiry. Kaya Responsible Travel will not infer consent from silence, inaction, or pre-ticked boxes.

(c)  At the point of consent capture, the individual will be informed of: (i) their consent to receive SMS from Kaya Responsible Travel; (ii) the types of messages they will receive; (iii) that message and data rates may apply; and (iv) how to opt out.

(d)  By providing a mobile number and selecting the SMS consent option, the individual confirms that:

  1. they are the account holder or have the account holder’s permission to consent; and
  2. they are aged 13 or over or have verifiable parental or guardian consent if under 18.

 

3. MESSAGE TYPES

SMS messages sent by Kaya Responsible Travel may include the following categories, depending on the consent given:

3.1  Operational Messages

Operational messages are sent to Booking Parties and Participants as necessary to deliver a program and do not require separate marketing consent. These include:

  1. Booking and application confirmations
  2. Pre-departure information, reminders, and logistics updates
  3. Safety and welfare updates during a program
  4. Post-program follow-up directly related to the individual’s program

3.2  Enquiry and Pre-Booking Messages

Where SMS consent is given prior to Booking, the Brand may send:

  1. Responses to program inquiries
  2. Program information, itinerary details, and pricing
  3. Invitations to relevant events or presentations

3.3  Marketing Messages

Marketing SMS messages are sent only where the individual has given separate express consent specifically for marketing communications. These may include:

  1. Promotional offers and early booking opportunities
  2. Program announcements and new destination updates
  3. Updates on that Brand’s projects and community partnerships

Marketing consent may be withdrawn independently of operational or inquiry message consent. Withdrawal of marketing SMS consent does not affect the receipt of operational messages required to deliver a booked program.

 

4. MESSAGE FREQUENCY

(a)  Message frequency varies depending on the individual’s program status, booking stage, and consent preferences. As a guide:

  1. Enquiry and pre-booking contacts: up to 4 messages per month
  2. Active Booking Parties in the pre-departure period: up to 8 messages per month
  3. Participants during a program: frequency may be higher and is determined by operational requirements
  4. Marketing contacts: up to 6 messages per month

(b) Where an individual initiates contact with Kaya Responsible Travel by SMS — for example, to ask a question or continue a conversation about a booking — Kaya Responsible Travel’s responses to those inbound messages are not counted toward the outbound frequency limits above. Conversational exchanges of this nature may result in a higher number of messages in a given month, reflecting the active dialogue initiated by the individual.

(c)  Kaya Responsible Travel will notify individuals of any material change to expected message frequency.

 

5. MESSAGE AND DATA RATES

(a)  Standard message and data rates may apply to all SMS messages sent and received. These charges are determined by the individual’s mobile carrier and data plan. Kaya Responsible Travel does not charge for SMS messages; however, carrier charges may apply.

(b)  Individuals should contact their wireless provider for details of applicable text and data charges before opting in.

 

6. OPT-OUT INSTRUCTIONS

(a)  How to opt out. Any individual may withdraw SMS consent at any time, without giving a reason and without detriment, by:

  1. replying STOP to any SMS message sent by Kaya Responsible Travel; or
  2. submitting a written opt-out request to groups@kayaresponsibletravel.com.

(b)  Following a valid opt-out request, Kaya Responsible Travel will send one final confirmation message and will remove the individual’s number from the relevant Brand’s SMS list promptly. No further messages will be sent from that Brand.

(c)  Opting back in. An individual who has opted out may opt back in at any time by submitting a new consent via the Brand’s website or by contacting the Brand directly using the details in Section 9.

(d)  Opting out of SMS from one Brand does not affect consent given to any other Brand operating under Impact Travel Group US, LLC, and does not affect any other communications preferences including email or WhatsApp.

(e)  Withdrawal of marketing SMS consent does not affect operational SMS messages required to deliver a program already booked.

 

7. HELP AND SUPPORT

(a)  For help with SMS messages from Kaya Responsible Travel, an individual may:

  1. reply HELP to any SMS message from Kaya Responsible Travel, which will return a message identifying the Brand, a support contact email address, and opt-out instructions; or
  2. contact the Brand directly using the details in Section 9.

(b)  Kaya Responsible Travel will respond to HELP requests and support inquiries within two (2) business days.

 

8. CARRIER LIABILITY

(a)  Mobile carriers are not liable for delayed or undelivered messages. Kaya Responsible Travel does not guarantee delivery of SMS messages and accepts no liability for non-delivery, delay, or loss of any message caused by a carrier or network issue outside Kaya Responsible Travel’s control.

(b)  Where an operational message is not delivered, the Booking Party or Participant is responsible for contacting the Brand directly to obtain the relevant information. Contact details are set out in Section 9 and in the relevant program documentation.

 

9. PRIVACY AND DATA USE

(a)  Kaya Responsible Travel processes personal information collected in connection with SMS consent and messaging in accordance with the Kaya Responsible Travel Privacy Policy, which is incorporated into these SMS Terms by reference.

(b)  The individual’s mobile telephone number and any personal information provided in connection with SMS consent will not be sold to third parties or shared with unconnected third parties for their own marketing purposes.

(c)  Mobile numbers may be shared with third-party technology providers and messaging platforms contracted by Kaya Responsible Travel solely for the purpose of delivering the SMS service. All such providers are required to process personal information only on Kaya Responsible Travel’s instructions and to apply appropriate security measures.

(d)  The full Kaya Responsible Travel Privacy Policy is available at: www.kayaresponsibletravel.com/privacy-policy.

 

10. AMENDMENTS TO THESE SMS TERMS

(a)  Kaya Responsible Travel reserves the right to amend these SMS Terms at any time to reflect changes in applicable law, carrier requirements, or its messaging practices. Material changes will be notified to opted-in individuals by SMS or via the Brand’s website.

(b)  Continued use of the SMS service following notification of an amendment constitutes acceptance of the revised terms. Any individual who does not accept the revised terms may opt out using the process in Section 6.

 

11. CONTACT INFORMATION

All SMS-related inquiries, opt-out requests, and complaints should be directed to:

Brand Kaya Responsible Travel
Email groups@kayaresponsibletravel.com
Phone +1-413-517-0266
Postal Address 3015 E Franklin Ave,
Minneapolis, MN 55406 USA
Website www.kayaresponsibletravel.com/contact-us

 

For privacy-related matters, please also refer to the Kaya Responsible Travel Privacy Policy available at the website address above.